Promotions, Voucher Codes, Specials
We apologise in advance for those that 'may' die of old age while reading this. Unfortunately it is a necessary evil of business. In general if you have any issue with your order please call your store immediately to talk to the owner / manager and if you have no love from them e-mail our hell hole firstname.lastname@example.org
1.2 Use of the HELL website and online ordering system subject to terms and conditions
1.3 Terms and conditions to prevail
1.4 HELL's discretion to accept registration
1.5 Registration and access costs
1.6 Suspension or termination
1.7 Customer liable for every order
1.8 Trade not supplied
1.9 Security of information
1.10 Site content
1.11 Use of the site
2.3 Prices inclusive of GST
2.4 Delivery Fee
2.5 Adjustments to price
2.6 HELL may set credit limits
3. Product availability, range, specials and quality
3.1 Product availability
3.3 Product quality
4.1 Method of Payment
4.2 Payment by credit card
4.4 Debt collection
4.5 Change to payment policy
5.1 Right to withhold delivery
5.2 Delivery and liability
5.3 Accessibility and safety
5.4 Change of address
5.5 Delivery deemed to have taken place
5.6 Incorrectly or undelivered Products
6. Variation/cancellation of order
The Customer may vary or cancel the order up to the point in time that HELL has commenced cooking the order by contacting HELL (0800-666-111). If the Customer wishes to cancel the order after the order has been cooked and packed, the Customer will need to pay the full amount owing ‚ or as agreed with the franchisee.
7. Property / Risk
All representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions of merchantability and/or fitness for a particular purpose, tolerance to any conditions or similarity to sample are excluded to the fullest extent permitted by law. The Customer acknowledges that the Customer does not rely on any representation or statement made by or on behalf of any member of The Depths LP other than the express provisions of these terms and conditions. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that no member of The Depths LP assumes any obligation or liability for any advice given, and that all such Products are accepted by the Customer entirely at the Customer's risk.
9. Liability and Indemnity
9.1 Product liability
9.2 No liability for indirect loss
9.3 Product liability
10. Intellectual Property
All right, title and interest in all Intellectual Property in all concepts, systems, written, graphics and other material relating to the HELL website, HELL‚ online ordering system, the HELL brand, promotional items and its contents is owned by, and shall at all times remain the exclusive property of HELL, its licensors and the providers of any other products and services accessible through HELL Online Shopping, and is protected by New Zealand and international law. Nothing in these terms and conditions shall constitute any license of intellectual property rights to the Customer.
11. Force Majeure / Covering our evil ass
If the performance by HELL of its obligations under these terms and conditions is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, acts of satan, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, earth destroyed by god or other, flood, meteorite, termites, or any other dangerous mites, aliens, mankind, or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of HELL), HELL shall be excused from such performance to the extent of such prevention.
Consumer Guarantees Act
The Customer acknowledges that where the Products are ordered for business purposes (as the term "business" is defined in the Consumer Guarantees Act 1993 ("CGA")), the provisions of the CGA shall not apply to the sale of the Products by HELL. The Customer agrees that nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by the CGA, and all provisions of these terms and conditions shall be read as modified to the extent necessary to give effect to that intention.
When paying with a gift voucher, the system will use all available funds available on the gift voucher.
If the order total is less than the voucher amount, the remaining balance will be available under the same voucher code.
If redeeming the voucher online or on the HELL app, you must enter the code at checkout or use the voucher saved in your account.
If redeeming the voucher in-store or over the phone, please have the unique code ready to read out to the person taking your order so it can be entered into the system.
Gift vouchers cannot be exchanged for cash, and cannot be used to pay for any orders containing alcoholic beverages.
Gift vouchers and promotional discount codes cannot be used in conjunction on the HELL iOS and Android apps.
Gift vouchers expire 12 months after purchase date.
On the date of expiry, any un-used credit remaining on the gift voucher is lost, and no refund is made to the owner of the voucher.